FastKirana is Ghatampur’s premier online grocery delivery platform. We deliver fresh milk, vegetables, fruits, packaged foods, snacks, dairy, beverage, and kirana items directly to your doorstep in Ghatampur, Kanpur Nagar.

How fast is grocery delivery in Ghatampur?

FastKirana delivers orders fast across Ghatampur market and surrounding residential areas in Kanpur Nagar.

What payment options are available on FastKirana?

FastKirana supports Cash on Delivery (COD), UPI payments (Google Pay, PhonePe, Paytm, BHIM), and Razorpay Debit/Credit card options.

Refund & Cancellation Policy

Last Updated: September 15, 2026

1. Order Cancellation Policy

Before Order Dispatch / Preparation: You can cancel your order free of charge within 1 minute of placing it or before the dark store picker / restaurant chef has started packing or cooking your order.

After Order Dispatch: Because we deliver within 10–20 minutes and perishable food/groceries are packed immediately, cancellations are not permitted once the delivery partner is on the way with your items.

2. Returns & Replacement Eligibility

We offer doorstep return / replacement or instant refunds in the following circumstances:

Damaged or Tampered Products: Package was opened, leaked, or physically damaged upon arrival.
Missing or Incorrect Items: Item received differs from what was ordered in the app.
Expired or Spoiled Goods: Fresh produce (dairy, vegetables, fruits) delivered past expiry date or spoiled.
Quality Issue with Prepared Food: Spilled container, uncooked or stale restaurant meal.

Note: For perishable items (fruits, vegetables, milk, bread, hot cooked food), issues must be reported to our support team within 2 hours of delivery. For packaged non-perishable goods, issues can be reported within 24 hours.

3. Refund Process & Timelines

Once an eligible return or cancellation request is verified, refunds are processed immediately through our secure payment gateway:

Payment Method	Refund Destination	Estimated Time
UPI (GPay, PhonePe, Paytm)	Original Bank Account (UPI VPA)	Instant to 2 Hours
Credit / Debit Cards	Original Card Account	3 to 5 Business Days
Net Banking	Source Bank Account	2 to 4 Business Days
Cash on Delivery (COD)	Customer UPI ID or FastKirana Wallet	Instant (within 1 hour)

4. Non-Refundable Items

The following categories are non-returnable once safely delivered intact:

Personal hygiene and grooming items once the seal is opened.
Consumable items that have been partially used or opened after successful delivery without defect.

5. How to Request a Refund

To request a return, replacement, or refund, simply reach out to us with your Order ID and item photos:

WhatsApp / Call Support: +91 70544 70303

Email: fastkiranadelivery@gmail.com

Hours: 6:00 AM – 12:00 Midnight (Daily)